Department:AdminLocation:San Antonio, TX, USA
Pay Rate:14.00+Pay Type:Hourly
Benefits:Comprehensive Medical, Dental & Vision options, 401K, PTO, etc.Employment Type:Full Time

Dahill is currently looking for a First Responder to join our San Antonio team! We are in search for a positive, people oriented individual with a can-do, will-do, No-Excuses attitude who wants to be a part of a great team! Our First Responders play a vital role in our organization, taking the majority of the inbound phone calls and assist with resolving our client's issues. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction. If you are fired up about the chance to make a significant impact on our company, clients in the process and create new relations, then this is the opportunity for you!

Job Duties

  • Handling customer inquiries via telephone, email and online web portal
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Identifying and escalating priority issues
  • Contribute to team effort by accomplishing related results as needed
  • Researching required information using available resources
  • Keep records of customer interactions, process customer accounts and file documents
  • Working in a fast-paced, detail oriented, high volume production environment
  • Providing customers with product and service information
  • Open and maintain customer accounts by recording account information
  • Identify and assess customer's needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Ensuring that the customer's supply orders and service request are processed timely and accurately through inbound phone requests and electronic notifications
  • Will be triaging minor service request.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Assist with placement of orders, refunds, or exchanges
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Use telephone or email to reach out to customers and verify account information
  • Documenting all call information according to standard operating
  • Standing or sitting at your desk for at least 90% of your work day
  • Manage large amounts of incoming calls
  • Utilize computer technology to handle high call volumes
  • Meet personal/team sales targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Work with customer service manager to ensure proper customer service is being delivered

Requirements

  • Have AT LEAST 3 years of experience in a high fast pace office environment
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Fast learner and always ready for a challenge
  • Have good data entry and typing skills
  • Ability to multi-task, prioritize and manage time effectively
  • Excellent communication and presentation skills
  • High school diploma or equivalent; college degree preferred
  • Maintain stable work history 

Who are WE? Dahill- A Xerox Company! We are headquartered in San Antonio and are a wholly owned subsidiary of Xerox. The Texas born and grown document management solutions provider has been dedicated to the local community and its employees since 1987. Dahill represents the best of both worlds when it comes to your business solutions. - The national resources and strength of a $22 billion company and the agility and leadership of a locally managed services and support team. Stocking our own inventory, parts and supplies, Dahill continues to sell outstanding printing equipment & software products in our industry.

Dahill
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