Dahill
  • Service
  • El Paso, TX, USA
  • up to $50,000 DOE
  • Salary
  • Full Time

Full Medical Dental & Vision. 401K, PTO, Company Laptop, Company Phone, & more!


Dahill is currently seeking a Field Service Manger to join our team in El Paso

About Dahill  

Dahill- A Xerox Company headquartered in San Antonio is a wholly owned subsidiary of Xerox. The Texas born and grown document management solutions provider has been dedicated to the local community and its employees since 1987. 

Dahill represents the best of both worlds when it comes to your business solutions. - The national resources and strength of an $22 billion company and the agility and leadership of a locally managed services and support team. Stocking our own inventory, parts and supplies, Dahill continues to sell outstanding printing equipment & software products in our industry. 

Field Manager Responsibilities:

  • Responsible for developing, organizing and deliver of in-depth technical training courses
  • Gathers information from manufacturer, participates in meetings, conference calls to obtain the most current technical information to distribute
  • Utilize all research resources for key information to aide in development of training materials and information provisions for Engineers
  • Coordinates training content, handouts, outlines, and agendas
  • Tailors training content based on individual trainee's specific needs
  • Contributes to team planning for both training and development schedules and needs
  • Delivers training programs /modules based on training course requirements
  • Incorporates motivating, creative, and interactive training techniques enhancing the training experience to maximize learning and retention.
  • Administers written and practical exams and writes evaluations of trainees' performance.
  • Ensures new training methodologies are incorporated into training approach
  • Provides email, phone and on-site technical support
  • Provides in-field Engineer technical development and training enhancement/follow up 

Competencies:

  • Effective communications/presentation skills
  • Ability to successfully manage multiple tasks
  • Strong organizational skills and attention to detail
  • Effective problem solving / negotiation skills
  • Customer Service / Interpersonal Skills
  • Skilled in the use of Microsoft Office products
  • Proficient in all areas of PC systems
  • Able to interact with diverse employee population
  • Ability to work independently 

Supervisory Responsibilities:

  • Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; leading, motivating and developing employees to perform at their highest level, and addressing complaints and resolving problems.
  • Carries out supervisory responsibilities in accordance with Dahill's policies and applicable State and Federal regulations.
  • Ensures the Employee Code of Conduct is adopted.

Your team will be servicing a full range of multi-function peripherals. Our Field Service Technicians complete diagnostics, installation, troubleshooting and maintenance of hardware & software solutions while managing & building excellent professional client relationships.

Qualifications

  • 3+ years' experience managing a team of field technicians
  • Experience in the office products or similar industry required.
  • Strong customer service skills.
  • Strong relationship management skills with customers, vendors, and personnel within the organization required.
  • Strong organizational skills and ability to use good judgment in performing conflicting demands and managing priorities.
  • Strong initiative with ability to seek out relevant information prior to making timely decisions.
  • Computer literacy and familiarity with the internet required.
  • Ability to work evening and weekend hours during peak periods.
  • Must have strong ethics and work as an effective, collaborative team member.

Physical Demands/Working Conditions:

  • Ability to work under stress/pressure to meet deadlines and financial objectives.
  • Ability to travel to customer sites, offsite meetings, company related functions, etc. with short notice.
  • Valid driver's license and minimum level of auto insurance coverage required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Dahill
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