Dahill
  • Service
  • Austin, TX, USA
  • 45,000+
  • Salary
  • Full Time

Comprehensive Medical, Dental, Vision, 401K, Laptop, Cell Phone, Car...


Dahill is looking for a Field Service Manager to support, serve, and manage a team of technicians in the Austin Area.

About Dahill  

Dahill- A Xerox Company headquartered in San Antonio is a wholly owned subsidiary of Xerox. The Texas-born and grown document management solutions provider has been dedicated to the local community and its employees since 1987. 

Dahill represents the best of both worlds when it comes to your business solutions. - The national resources and strength of a $22 billion company and the agility and leadership of a locally managed services and support team. Stocking our own inventory, parts, and supplies, Dahill continues to sell outstanding printing equipment & software products in our industry.

We would really like to meet with you if:

  • You KNOW office products and environment THRU AND THRU
  • You KNOW, understand, and have worked with multiple Network environments, peripherals, and configurations
  • You have OUTSTANDING communication skills and are a great collaborator and are great at working with internal and external groups of clients

The Must Haves (Minimum Qualifications)

  • To qualify for this position you must have at least 5 years active Field Service experience
  • To qualify for this position you must have at least 2 years' experience managing a team of Field Service Technicians!

Continue reading to learn more about what you'll be doing:

The Field Service Manager leads, manages and supports a team of Field Service Technicians. In this role you will be responsible for the timely, cost-effective and quality delivery of product service to Dahill's end users. You will also ensure that your team provides a high level of customer satisfaction and achievement of service goals and objectives.

PRIMARY JOB DUTIES AND RESPONSIBILITIES

  • Provides daily direction and support to a team of technicians to ensure delivery of timely, cost-effective, and quality product service to end user customers

  • Ensures a high level of external customer satisfaction

  • Enables and maintains a positive and productive work environment.

  • Provides leadership and guidance to improve technician's territory management skills, overall technical skills, and customer relations' skills through scheduling of appropriate training

  • Organizes resources (headcount) and work assignments to gain maximum efficiency and job enrichment i.e., work teams, territories, special assignments

  • Provides timely response to customer inquiries and complaints and ensures compliance with agreed upon customer requirements

Dahill
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